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Relatives of six of the nine Hong Kong tourists killed in last month’s hot-air balloon inferno over Egypt are up in arms after an insurance firm failed to pay compensation.

The six – among 19 of those killed – took out the China Merchants Insurance policies through the Hong Kong Professional Teachers’ Union, a third party.

The insurer claims the policies did not cover the fatal balloon ride.

Relatives, who are being assisted by Federation of Trade Unions lawmaker Kwok Wai-keung, claim China Merchants has not met them to explain its refusal to pay compensation since the tragedy above the Valley of the Kings in Luxor on February 26.

The families are also critical about a guide from travel company Kuoni, who led the tour, for not staying at the scene after the party boarded the doomed balloon.

Policy documents state that “aerial activities” – except parachuting – are excluded from insurance coverage.

Air travel, other than as passengers on a properly licensed and power-driven aircraft, is also excluded.

But the son of Ho Oi-ming and Tang Yuk-ling, who both died, said: “I am disappointed that China Merchants Insurance has been uncooperative and its staff have not given us the details of the insurance which my parents purchased.

He added: “Besides how do we classify aerial activities, and is there any yardstick to determine the height of such activities?”

Ho Oi-ming’s sibling, Ho Oi-hing, and mother, Ho Oi-ying, also died.

Wong Kong-sing, the husband of Ho Oi-ying, did not join the balloon flight.

Wong’s son also questioned whether experts were available at the Professional Teachers’ Union to clearly explain the contents of the insurance.

Union vice chairman Cheung Man- kwong responded by saying its staff are licensed to sell insurance products.