(一)撥打、找人電話

　　1) Good morning. is that nursing department? 早上好！是護理部嗎?

　　2) Yes, can I help you? 是的，我能幫助你嗎?

　　3) Well , I’d like to speak to head nurse Huang.是的，我想找黃護士長。

　　4) Hold the line, please.請等一下。

　　5) Sorry, keep you waiting .she is not here. May I take you message? 對不起，讓你久等了。護士長不在。需要留言么？

　　6) Thanks.謝謝。

　　I’ll call back later. Bye.我回頭再打給她。

　　（二）接聽電話

　　1) Hello. This is the surgery department 你好，這是外科 。

　　2) This is Mary speaking. Can I talk to doctor Wang?我是馬麗，我能找一下王醫生嗎?

　　3) He has an operation this morning. Do you have anything urgent?他有一個手術今天上午。你有急事嗎?

　　4) Yes, I think so.是的。

　　5) Well I’ll tell him as soon as he comes back. May I take your telephone number?等他回來后我馬上告訴他。你能不能留下你的電話號碼?

　　6) It is 95678312行，號碼是95678312 。

　　7) All right. 9568312. I got it. Bye. 9568312 我記下了。再見。

　　（三）結束電話對話

　　1) . I think I’d better let you go. I’ll talk to you later.我想我應該讓你去忙了，我晚點再打給你。

　　2) I have to get back to work. I’ll call you later tonight. 我要回去工作了。我今晚再打給你。

　　3) It’s kind of late. Why don’t we talk about it tomorrow?有點晚了。我們何不明天再談呢？

　　4) I won’t keep you any longer.我不耽誤你時間了。

　　5) I’ve really got to go, I’ll get back to you when I get the office. 我真的得走了，我進辦公室再打給你。