\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f<\/title><br \/>\n<\/head><\/p>\n<p><body><\/p>\n<table width=\"92%\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"37\">\n<div align=\"center\">\n<h1><a href=\"http:\/\/tutor.howang.hk\/\"><strong>\u88dc\u7fd2<\/strong><\/a>-\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f<\/h1>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td bgcolor=\"#f7f7f7\" height=\"20\">\n<div align=\"center\">http:\/\/tutor.howang.hk\/-<a href=\"http:\/\/tutor.howang.hk\/\"><strong>\u9999\u6e2f\u88dc\u7fd2\u57ce<\/strong><\/a><strong><\/strong><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"center\" height=\"1\">\n<hr width=\"95%\" noshade=\"noshade\" size=\"1\" \/><\/td>\n<\/tr>\n<tr>\n<td>\n<div align=\"right\"><\/div>\n<p> <b><a href=\"http:\/\/tutor.howang.hk\/\">\u88dc\u7fd2\u4ecb\u7d39<\/a><\/b>\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f\uff1a\u9867\u5ba2\u4e00\u751f\u4e2d\u5728\u4e00\u4e9b\u91cd\u8981\u968e\u6bb5\u90fd\u6703\u6709\u7279\u6b8a\u9700\u8981\u3002\u5546\u5bb6\u4e0d\u4f46\u8981\u671f\u671b\u7372\u5f97\u9867\u5ba2\u7684\u8981\u6c42\uff0c\u66f4\u91cd\u8981\u7684\u662f\u8981\u6eff\u8db3\u9019\u4e9b\u9700\u6c42\u3002\u9019\u4e3b\u8981\u5305\u62ec\u5b9a\u671f\u7684\u540e\u7e8c\u670d\u52d9\u5de5\u4f5c\u3001\u5ba2\u6236\u734e\u52f5\u4ee5\u53ca\u5176\u4ed6\u4e00\u4e9b\u7279\u5225\u670d\u52d9<\/div>\n<div class=\"content\">\n\t\t\t<\/p>\n<div class=\"ggad\">\n<dl>\n<dd class=\"ggad1\" style=\"float: left\" >\n<\/dd>\n<dd class=\"ggad1\" style=\"float: right\">\n<\/dd>\n<\/dl><\/div>\n<p>\t\t\t<\/p>\n<p>\t\t\t\u3000\u3000<\/p>\n<p>\u82f1\uff1a<\/p>\n<p>\u3000\u3000Pro-active customer care<\/p>\n<p>\u3000\u3000 Anticipating and meeting customer needs at critical points of the customer life-cycle. This includes periodic follow-up, customer rewards, other perks, providing VIP and other membership privileges, and in some cases, personalized service (e.g. sending out birthday\/anniversary cards).<\/p>\n<p>\u3000\u3000Follow-up<\/p>\n<p>\u3000\u3000 The process or act of returning a customers call on an issue or executing a task to address a customers concern. It is usually a feedback-soliciting process to determine the effectiveness of customer service and delivery.<\/p>\n<p>\u3000\u3000Feedback<\/p>\n<p>\u3000\u3000 The process of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system.<\/p>\n<p>\u3000\u3000Customer touch-points<\/p>\n<p>\u3000\u3000 Specific actions that are carried out at measurable intervals during a customer life-cycle. Its a tool to ensure that the customer feels cared about, and that the company values his or her business.<\/p>\n<p>\u3000\u3000Customer loyalty<\/p>\n<p>\u3000\u3000 Condition where a customer, because of favorable experiences with a product, service, or company, voluntarily and gladly chooses to remain a loyal consumer of that product, service, or company. He or she is unwilling to switch brands in spite of marketing and advertising campaigns by competitors.<\/p>\n<p>\u3000\u3000Value proposition<\/p>\n<p>\u3000\u3000 The characteristic of enhancing the desirability of a product, service, or brand identity by adding further intrinsic value to the existing package. It is usually made in the form of an offer to the customer which incorporates a call to action to which the customer responds favorably to.<\/p>\n<p>\u3000\u3000Tracking & learning<\/p>\n<p>\u3000\u3000 Process of measuring the entire customer-care life-cycle and system including all its critical way points, to modify, improve, or remove any touch points necessary to improve the process even further. The lessons learned from this assessment are used to validate or invalidate components of the system. The ones which are useful are kept, the ones which arent are discarded or modified.<\/p>\n<p>\u3000\u3000Best practices \/ World-class practices<\/p>\n<p>\u3000\u3000 These are practices or ways of meeting or exceeding customers expectations, which have evolved to such a high standard that no immediate changes need to be made to the process or system. They are the yardstick or role model which other systems, companies, etc. try to match.<\/p>\n<p>\u3000\u3000\u4e2d\uff1a<\/p>\n<p>\u3000\u3000\u7a4d\u6975\u4e3b\u52d5\u7684\u5ba2\u6236\u670d\u52d9<\/p>\n<p>\u3000\u3000 \u9867\u5ba2\u4e00\u751f\u4e2d\u5728\u4e00\u4e9b\u91cd\u8981\u968e\u6bb5\u90fd\u6703\u6709\u7279\u6b8a\u9700\u8981\u3002\u5546\u5bb6\u4e0d\u4f46\u8981\u671f\u671b\u7372\u5f97\u9867\u5ba2\u7684\u8981\u6c42\uff0c\u66f4\u91cd\u8981\u7684\u662f\u8981\u6eff\u8db3\u9019\u4e9b\u9700\u6c42\u3002\u9019\u4e3b\u8981\u5305\u62ec\u5b9a\u671f\u7684\u540e\u7e8c\u670d\u52d9\u5de5\u4f5c\u3001\u5ba2\u6236\u734e\u52f5\u4ee5\u53ca\u5176\u4ed6\u4e00\u4e9b\u7279\u5225\u670d\u52d9\uff0c\u5982\u7d66\u4e88VIP\u548c\u5176\u4ed6\u7b49\u7d1a\u7684\u6703\u54e1\u7279\u6b8a\u5f85\u9047\u3002\u5728\u4e00\u4e9b\u60c5\u6cc1\u4e0b\uff0c\u9084\u53ef\u4ee5\u63d0\u4f9b\u4e00\u4e9b\u4eba\u6027\u5316\u7684\u670d\u52d9\uff08\u6bd4\u5982\u5bc4\u9001\u751f\u65e5\u5361\u6216\u5468\u5e74\u7d00\u5ff5\u5361\u7b49\uff09\u3002<\/p>\n<p>\u3000\u3000\u540e\u7e8c\u670d\u52d9\u5de5\u4f5c<\/p>\n<p>\u3000\u3000 \u9019\u662f\u4e00\u500b\u56de\u5fa9\u5ba2\u6236\u696d\u52d9\u4f86\u96fb\u6216\u89e3\u6c7a\u5ba2\u6236\u95dc\u5fc3\u7684\u554f\u984c\u7684\u904e\u7a0b\u3002\u4e5f\u5f80\u5f80\u662f\u78ba\u5b9a\u5ba2\u6236\u670d\u52d9\u5de5\u4f5c\u662f\u5426\u6709\u6548\u7684\u610f\u898b\u53cd\u994b\u6216\u63aa\u65bd\u3002<\/p>\n<p>\u3000\u3000\u53cd\u994b\u610f\u898b<\/p>\n<p>\u3000\u3000 \u9019\u662f\u500b\u7d66\u4e88\u6216\u63a5\u6536\u5404\u7a2e\u5f62\u5f0f\u7684\u53cd\u994b\u610f\u898b\u7684\u904e\u7a0b\uff0c\u53cd\u994b\u5305\u62ec\u5404\u7a2e\u8a55\u50f9\u3001\u610f\u898b\u3001\u89c0\u5bdf\u5831\u544a\u6216\u5206\u6790\uff0c\u901a\u904e\u9019\u4e9b\u53cd\u994b\u6c7a\u5b9a\u73fe\u884c\u5ba2\u670d\u5de5\u4f5c\u7cfb\u7d71\u662f\u5426\u6709\u6548\uff0c\u662f\u5426\u503c\u5f97\u7e7c\u7e8c\u904b\u884c\u3002<\/p>\n<p>\u3000\u3000\u95dc\u6ce8\u5ba2\u6236\u7684\u60c5\u611f\u9ede<\/p>\n<p>\u3000\u3000 \u5728\u5ba2\u6236\u751f\u6d3b\u548c\u5de5\u4f5c\u7684\u91cd\u8981\u6642\u523b\u7d66\u4e88\u7279\u5225\u7684\u670d\u52d9\uff0c\u9019\u6703\u8b93\u4f60\u7684\u5ba2\u6236\u611f\u89ba\u5230\u4f60\u5c0d\u4ed6\u7684\u95dc\u5fc3\u4ee5\u53ca\u4f60\u5c0d\u96d9\u65b9\u5408\u4f5c\u7684\u91cd\u8996\u3002<\/p>\n<p>\u3000\u3000\u5ba2\u6236\u5fe0\u5be6\u5ea6<\/p>\n<p>\u3000\u3000 \u5ba2\u6236\u57fa\u4e8e\u5c0d\u67d0\u7522\u54c1\u6216\u670d\u52d9\u6bd4\u8f03\u6eff\u610f\uff0c\u6216\u8207\u516c\u53f8\u7684\u5408\u4f5c\u6bd4\u8f03\u6109\u5feb\uff0c\u6703\u81ea\u613f\u7559\u4e0b\u4f86\u7e7c\u7e8c\u4f7f\u7528\u8a72\u7522\u54c1\u6216\u670d\u52d9\u3002\u7121\u8ad6\u5176\u4ed6\u516c\u53f8\u91c7\u53d6\u600e\u6a23\u7684\u71df\u92b7\u548c\u5ee3\u544a\u624b\u6bb5\uff0c\u5ba2\u6236\u90fd\u4e0d\u6703\u8f49\u63db\u54c1\u724c\u3002<\/p>\n<p>\u3000\u3000\u589e\u503c\u5efa\u8b70<\/p>\n<p>\u3000\u3000 \u901a\u904e\u589e\u52a0\u73fe\u6709\u7522\u54c1\u3001\u670d\u52d9\u6216\u54c1\u724c\u7684\u5167\u5728\u50f9\u503c\u4f86\u589e\u52a0\u5176\u53ef\u53d6\u4e4b\u8655\u3002\u901a\u5e38\u7684\u5f62\u5f0f\u662f\u627f\u8afe\u5c0d\u5ba2\u6236\u96a8\u6642\u63d0\u51fa\u7684\u554f\u984c\u5373\u6642\u89e3\u6c7a\uff0c\u5e76\u9054\u5230\u8b93\u5ba2\u6236\u6eff\u610f\u3002\u4e3b\u8981\u662f\u589e\u52a0\u552e\u524d\u552e\u540e\u670d\u52d9\uff0c\u7576\u7136\u4e5f\u6709\u901a\u904e\u6253\u6298\u92b7\u552e\u4ee5\u56de\u5831\u6d88\u8cbb\u8005\u7684\u63aa\u65bd\u3002<\/p>\n<p>\u3000\u3000\u8ffd\u8e64<\/p>\n<p>\u3000\u3000 \u8861\u91cf\u6574\u500b\u5ba2\u670d\u7cfb\u7d71\u548c\u904b\u884c\u5468\u671f\u7684\u904e\u7a0b\uff0c\u5e76\u79c9\u8457\u4e00\u5207\u70ba\u63d0\u9ad8\u670d\u52d9\u6548\u7387\u7684\u5b97\u65e8\uff0c\u5c0d\u5404\u74b0\u7bc0\u5de5\u4f5c\u9032\u884c\u4fee\u6539\uff0c\u6539\u9032\u6216\u64ef\u68c4\u3002\u5f9e\u8a55\u4f30\u7684\u7d50\u679c\u4f86\u6c7a\u5b9a\u54ea\u4e9b\u74b0\u7bc0\u53ef\u4ee5\u7e7c\u7e8c\u4f7f\u7528\u3002\u6709\u7528\u7684\u5c07\u88ab\u4fdd\u7559\uff0c\u6c92\u7528\u7684\u5247\u6703\u88ab\u64ef\u68c4\u6216\u4fee\u6539\u3002<\/p>\n<p>\u3000\u3000\u6700\u4f73\u65b9\u6848\/\u4e16\u754c\u4e00\u7d1a\u65b9\u6848<\/p>\n<p>\u3000\u3000 \u9019\u4e9b\u662f\u80fd\u5920\u6eff\u8db3\u751a\u81f3\u8d85\u8d8a\u5ba2\u6236\u671f\u671b\u503c\u7684\u7b56\u7565\u548c\u65b9\u6cd5\uff0c\u7531\u4e8e\u5df2\u7d93\u9054\u5230\u6975\u9ad8\u6c34\u5e73\uff0c\u6240\u4ee5\u8fd1\u671f\u7121\u9808\u505a\u51fa\u4efb\u4f55\u6539\u52d5\u3002\u5b83\u5011\u662f\u5176\u4ed6\u7cfb\u7d71\u3001\u516c\u53f8\u7b49\u529b\u6c42\u9054\u5230\u7684\u6a19\u6e96\u6216\u6548\u4eff\u7684\u3002<\/p>\n<\/p><\/div>\n<p><br \/>\n\t\t\t<b><a href=\"http:\/\/tutor.howang.hk\/\">\u4e0a\u9580\u88dc\u7fd2<\/a><\/b>,<b><a href=\"http:\/\/tutor.howang.hk\/tutor.php\">Tutor<\/a><\/b><\/p>\n<div align=\"center\"><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/body><br \/>\n<\/html><\/p>\n","protected":false},"excerpt":{"rendered":"<p><!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD XHTML 1.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/xhtml1\/DTD\/xhtml1-transitional.dtd\"><br \/>\n<html xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><br \/>\n<head><br \/>\n<meta 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{"id":9921,"date":"2011-02-23T17:43:29","date_gmt":"2011-02-24T01:43:29","guid":{"rendered":"http:\/\/tutor.howang.hk\/tag\/?p=9921"},"modified":"2011-02-23T17:43:29","modified_gmt":"2011-02-24T01:43:29","slug":"%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e7%ae%a1%e7%90%86%e8%a9%9e%e5%8c%af-4","status":"publish","type":"post","link":"https:\/\/www.hktutorcity.com\/tag\/%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e7%ae%a1%e7%90%86%e8%a9%9e%e5%8c%af-4\/","title":{"rendered":"\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f"},"content":{"rendered":"

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\n\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f<\/title><br \/>\n<\/head><\/p>\n<p><body><\/p>\n<table width=\"92%\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"37\">\n<div align=\"center\">\n<h1><a href=\"http:\/\/tutor.howang.hk\/\"><strong>\u88dc\u7fd2<\/strong><\/a>-\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f<\/h1>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td bgcolor=\"#f7f7f7\" height=\"20\">\n<div align=\"center\">http:\/\/tutor.howang.hk\/-<a href=\"http:\/\/tutor.howang.hk\/\"><strong>\u9999\u6e2f\u88dc\u7fd2\u57ce<\/strong><\/a><strong><\/strong><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"center\" height=\"1\">\n<hr width=\"95%\" noshade=\"noshade\" size=\"1\" \/><\/td>\n<\/tr>\n<tr>\n<td>\n<div align=\"right\"><\/div>\n<p> <b><a href=\"http:\/\/tutor.howang.hk\/\">\u88dc\u7fd2\u4ecb\u7d39<\/a><\/b>\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f\uff1a\u9867\u5ba2\u4e00\u751f\u4e2d\u5728\u4e00\u4e9b\u91cd\u8981\u968e\u6bb5\u90fd\u6703\u6709\u7279\u6b8a\u9700\u8981\u3002\u5546\u5bb6\u4e0d\u4f46\u8981\u671f\u671b\u7372\u5f97\u9867\u5ba2\u7684\u8981\u6c42\uff0c\u66f4\u91cd\u8981\u7684\u662f\u8981\u6eff\u8db3\u9019\u4e9b\u9700\u6c42\u3002\u9019\u4e3b\u8981\u5305\u62ec\u5b9a\u671f\u7684\u540e\u7e8c\u670d\u52d9\u5de5\u4f5c\u3001\u5ba2\u6236\u734e\u52f5\u4ee5\u53ca\u5176\u4ed6\u4e00\u4e9b\u7279\u5225\u670d\u52d9<\/div>\n<div class=\"content\">\n\t\t\t<\/p>\n<div class=\"ggad\">\n<dl>\n<dd class=\"ggad1\" style=\"float: left\" >\n<\/dd>\n<dd class=\"ggad1\" style=\"float: right\">\n<\/dd>\n<\/dl><\/div>\n<p>\t\t\t<\/p>\n<p>\t\t\t\u3000\u3000<\/p>\n<p>\u82f1\uff1a<\/p>\n<p>\u3000\u3000Pro-active customer care<\/p>\n<p>\u3000\u3000 Anticipating and meeting customer needs at critical points of the customer life-cycle. This includes periodic follow-up, customer rewards, other perks, providing VIP and other membership privileges, and in some cases, personalized service (e.g. sending out birthday\/anniversary cards).<\/p>\n<p>\u3000\u3000Follow-up<\/p>\n<p>\u3000\u3000 The process or act of returning a customers call on an issue or executing a task to address a customers concern. It is usually a feedback-soliciting process to determine the effectiveness of customer service and delivery.<\/p>\n<p>\u3000\u3000Feedback<\/p>\n<p>\u3000\u3000 The process of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system.<\/p>\n<p>\u3000\u3000Customer touch-points<\/p>\n<p>\u3000\u3000 Specific actions that are carried out at measurable intervals during a customer life-cycle. Its a tool to ensure that the customer feels cared about, and that the company values his or her business.<\/p>\n<p>\u3000\u3000Customer loyalty<\/p>\n<p>\u3000\u3000 Condition where a customer, because of favorable experiences with a product, service, or company, voluntarily and gladly chooses to remain a loyal consumer of that product, service, or company. He or she is unwilling to switch brands in spite of marketing and advertising campaigns by competitors.<\/p>\n<p>\u3000\u3000Value proposition<\/p>\n<p>\u3000\u3000 The characteristic of enhancing the desirability of a product, service, or brand identity by adding further intrinsic value to the existing package. It is usually made in the form of an offer to the customer which incorporates a call to action to which the customer responds favorably to.<\/p>\n<p>\u3000\u3000Tracking & learning<\/p>\n<p>\u3000\u3000 Process of measuring the entire customer-care life-cycle and system including all its critical way points, to modify, improve, or remove any touch points necessary to improve the process even further. The lessons learned from this assessment are used to validate or invalidate components of the system. The ones which are useful are kept, the ones which arent are discarded or modified.<\/p>\n<p>\u3000\u3000Best practices \/ World-class practices<\/p>\n<p>\u3000\u3000 These are practices or ways of meeting or exceeding customers expectations, which have evolved to such a high standard that no immediate changes need to be made to the process or system. They are the yardstick or role model which other systems, companies, etc. try to match.<\/p>\n<p>\u3000\u3000\u4e2d\uff1a<\/p>\n<p>\u3000\u3000\u7a4d\u6975\u4e3b\u52d5\u7684\u5ba2\u6236\u670d\u52d9<\/p>\n<p>\u3000\u3000 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http-equiv=\"Content-Type\" content=\"text\/html; charset=gb2312\" \/><br \/>\n<title>\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f<\/title><br \/>\n<\/head><\/p>\n<p><body><\/p>\n<table width=\"92%\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"37\">\n<div align=\"center\">\n<h1> <a href=\"https:\/\/www.hktutorcity.com\/tag\/%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e7%ae%a1%e7%90%86%e8%a9%9e%e5%8c%af-4\/\">\u7e7c\u7e8c\u95b1\u8b80 <span class=\"meta-nav\">→<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-9921","post","type-post","status-publish","format-standard","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t<meta name=\"description\" content=\"\u5ba2\u6236\u670d\u52d9\u7ba1\u7406\u8a5e\u532f\" \/>\n\t<meta name=\"robots\" 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